Privacy Policy

We collect information you provide directly, such as your name, contact details, and message content when you submit a contact form, request an appointment, or register for a patient portal. If a patient portal is offered, it may also collect health information you or your care team enter, such as appointment history, messages with providers, and billing details.

We also collect limited technical information automatically (see Section 06, Cookies & Website Analytics), such as browser type, pages visited, and approximate location derived from IP address.

We use the information above to respond to inquiries, schedule and manage appointments, operate any patient portal we offer, maintain the security and performance of this Site, and comply with legal and regulatory obligations applicable to healthcare providers.

We do not sell visitor or patient information to third parties.

Where information you provide qualifies as protected health information under [Applicable Health Data Protection Law], we handle it in accordance with that law’s requirements for confidentiality, access, and disclosure, in addition to the practices described in this policy.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption of data in transit, and restricted staff access to patient records on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to request access to, a copy of, or correction of your health information, to request a record of certain disclosures, and to ask us to restrict or direct how your information is shared. To exercise these rights, contact us using the details in Section 11.

This Site may use cookies or similar technologies to remember preferences and understand how the Site is used, through analytics tools. You can control cookies through your browser settings; disabling them may affect some Site functionality. This Site does not currently use cookies for targeted advertising.

We may share information with service providers who help us operate the Site, patient portal, appointment scheduling, or hosting infrastructure, under agreements that require them to protect your information and use it only for the services they provide us. We may also disclose information where required by law, court order, or to protect the safety of a patient or the public.

We retain website inquiry data for [retention period], and patient health information for the period required by [Applicable Health Records Retention Law], after which it is securely deleted or archived in accordance with our records retention schedule.

This Site is not directed at children under 13 for the purpose of general website use. Where we provide pediatric care and collect health information about a minor patient, that information is collected from and managed on behalf of the minor’s parent or legal guardian in accordance with applicable law.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page before they take effect.

Questions or requests regarding this policy or your information can be sent to privacy@healthclonemedicalcentre.org (placeholder address — confirm real routing, and designate a real privacy officer, before launch).